Our client Popular Group of Companies is looking for Sales Executive in Lahore.

Key Responsibilities:

• Proactive Resolution: Use predictive analytics to identify potential customer issues
  before they escalate (e.g., detecting shipping delays and reaching out first).
• Human-AI Collaboration: Act as the "Human-in-the-Loop," taking over complex, high-
  emotion queries transitioned from our Agentic AI bots.
• Contextual Personalization: Utilize real-time sentiment analysis and historical data to
  tailor every interaction, ensuring customers never have to repeat their history.
• Revenue Advocacy: Identify "moments of truth" during interactions to recommend
  relevant upgrades or services (upselling/cross-selling) that add genuine value.
• Voice of Customer (VoC) Reporting: Translate daily customer friction points into
  actionable data for our Product and Marketing teams.
  

Required Tools & Technical Stack
To qualify for this position, candidates must demonstrate proficiency or a high "learnability"
index for the following 2026 industry standards:
Category
Essential Tools:

• Omnichannel CRM
• Zendesk AI, Salesforce Service Cloud, or HubSpot Service Hub
• AI Support Tools
• Intercom Fin, Glean (knowledge search), or Forethought
• Sentiment Analysis
• Clarabridge, MonkeyLearn, or Qualtrics XM

Communication

• Slack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)
• Co-pilot Systems
• Experience with ChatGPT-5/Claude 4 for real-time draft generation and summarization

Core Competencies

• Digital Literacy: Ability to pivot between multiple software platforms while maintaining
  a high "First Contact Resolution" (FCR) rate.
• Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases
  that require a human touch.
• Data Fluency: Comfortable reading customer health scores and translating them into
  personalized service strategies.
• Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).

Qualifications

• Experience: 1–3 years in a high-volume customer-facing role (SaaS, FinTech, or E-
  commerce preferred).
• Education: High School Diploma required; Bachelor's degree or relevant CX certifications
  (e.g., CCXP) is a significant advantage.
• Stats to Beat: We look for candidates who have consistently maintained a CSAT
• (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.