Jira Administrator - Mammoth-AI
- Lahore, Pakistan
- Mammoth-AI
- Full-Time
- On-Site
Job Description:
Our client Mammoth-AI is looking for Jira Administrator in Lahore.
Job Description:
Key Responsibilities
- Configure and administer Jira Software (Scrum and Kanban projects), including workflows, boards, issue types, schemes, and permissions
- Design and manage Jira Service Management environments, including request types, portals, SLAs, queues, customer permissions, and knowledge base integrations
- Implement and maintain advanced automation using Automation for Jira to streamline workflows and reduce manual effort
- Develop and maintain custom scripts using Groovy (ScriptRunner) for advanced use cases, including listeners, scripted fields, workflow conditions, and validators
- Administer and optimize Tempo Timesheets, including time tracking configuration, reporting, accounts, and integration with Jira workflows
- Manage and configure custom fields, screens, field configurations, and screen schemes to ensure consistency and usability across projects
- Design and maintain scalable workflow architectures aligned with business processes and governance standards
- Configure and manage permission schemes, security levels, and access controls in line with organizational policies
- Perform Jira instance setup and administration for both Jira Cloud and Jira Data Center, including initial configuration, migration support, and environment optimization
- Integrate Jira with external systems such as Confluence, CI/CD tools, and third-party applications
- Monitor system performance, identify bottlenecks, and implement improvements for scalability and reliability
- Provide end-user support, training, and documentation for Jira processes and best practices
- Maintain audit readiness by ensuring proper documentation, change tracking, and configuration management
- Collaborate with stakeholders to translate business requirements into Jira configurations and automation solutions
Required Skills and Expertise
- Strong hands-on expertise in Jira Software (Scrum and Kanban) project configuration and administration
- Deep experience with Jira Service Management, including SLA design, portal configuration, and service workflows
- Advanced proficiency in Groovy scripting using ScriptRunner
- Strong experience with Automation for Jira (complex rules, triggers, conditions, branching logic)
- Extensive experience with Tempo Timesheets and time tracking configurations
- Proven ability to configure and manage Jira Cloud and Data Center environments
- Strong understanding of Jira architecture, including schemes, workflows, and configuration dependencies
- Experience with user and permission management in enterprise environments
- Ability to troubleshoot complex Jira issues and provide structured solutions
- Strong communication skills with the ability to work with both technical and non-technical stakeholders